Frequently Asked Questions
This page addresses practical questions about the work, formats, access, and structure across courses, E-books, coaching, and licensing.
If you are unsure where to begin, the How to Begin page provides an overview of the available entry points.
General
Who is this work intended for?
This work is intended for individuals seeking clarity, perspective, and self-directed inquiry, and who are willing to engage independently without guidance, accountability systems, or external motivation.
Who is this work not suitable for?
This work is not suitable for those looking for motivation, accountability, emotional processing, or step-by-step instruction. It requires independent engagement and a willingness to work without external guidance.
Short Reading (E-Books)
What format are the e-books provided in?
E-books are delivered through a secure, login-based online learning environment and are accessed online. They are not provided as downloadable files.
How do I access my e-book after purchase?
After purchase, access is added automatically to your account. If this is your first purchase, an account is created using the email address provided at checkout and you will receive an email with instructions to set your password. Once logged in, the e-book is available in your account for immediate access.
Are the e-books guided or interactive?
The e-books are designed for independent reading and reflection. They do not include guided instruction, exercises, interactive elements, or facilitated support.
Do I need prior experience to use the e-books?
No prior experience or background is required unless explicitly stated on the individual product page.
Online Courses
What format are the courses provided in?
Courses are delivered through a secure, login-based online learning environment and are accessed online. They are not provided as downloadable files.
Are the courses guided or supported?
Courses are completed independently. They do not include personal guidance, feedback, or interaction unless explicitly stated on the product page.
Do the courses include accountability, check-ins, or reminders?
Courses do not include accountability structures, check-ins, progress monitoring, or reminder systems.
What does “self-paced with weekly content release” mean?
Course content is released on a weekly basis. Once content becomes available, you move through it at your own pace.
What is the duration of the courses?
Foundation Course unfolds over 6 weeks.
Advanced Course unfolds over 14 weeks.
Master Course unfolds over 10 weeks.
Are there deadlines or completion requirements?
Courses do not require completion within a fixed timeframe. You can pause and return at any point.
How long do I have access to the course materials?
You receive lifetime access to the course materials for as long as the course is hosted on the platform.
Can I download course materials?
Courses are accessed online through the learning environment and are not available for download.
In what language are the courses offered?
All courses and materials are offered in English.
Do you provide certificates of completion?
Certificates are provided only where explicitly stated on the product page.
What is the difference between Life Coaching and Personal Coaching?
Life Coaching refers to coaching provided by Licensed Life Coaches who work within the Hegeman Coaching framework. Clients choose their coach independently and engage with them directly. More information is available on the Life Coaching page.
Personal Coaching refers specifically to one-to-one coaching with Michael Hegeman. It is a direct, application-based engagement focused on clarity, structure, and responsibility in decisions that matter. More information is available on the Personal Coaching page. Purchase of a coaching engagement follows only after approval.
Both forms of coaching are grounded in the same principles but differ in relationship, structure, and responsibility.
How is Personal Coaching different from the courses?
Courses are completed independently without interaction, guidance, or feedback.
Personal Coaching involves direct, private conversation and focused guidance tailored to the individual’s situation.
Is Personal Coaching therapy?
Personal Coaching focuses on clarity, direction, and conscious choice. It does not replace therapy, mental health care, or other clinical or medical support.
Licensing
How do I become a Licensed Life Coach?
Becoming a Licensed Life Coach follows a defined licensing pathway within the Hegeman Coaching framework. The process begins with structured training and supports readiness for independent practice. Licensing is not automatic and depends on meeting the framework’s internal standards.
An overview of how this pathway is structured is available on the Licensing page.
Payments and Checkout
What payment methods are available?
Payments can be made by credit card via Stripe. Payment in instalments may be available at checkout via Klarna, subject to Klarna’s approval and regional availability.
Is my payment information stored on this website?
Payment details are processed securely by Stripe and are not stored on this website.
Account and Access
What happens after I complete a purchase?
After purchase, you receive a confirmation email.
If this is your first purchase, an account is created automatically using the email address you provided at checkout. You will receive an email with a link to set your password and access your account.
Online E-books and courses are accessed through a secure, login-based learning environment on the website.
Online E-books are available immediately.
Courses unlock according to their weekly release structure once enrolment is complete.
All purchased material remains accessible in your account on a lifetime basis.
Do I need to create an account?
An account is created automatically for course purchases. You will receive an email inviting you to set a password.
What if I don’t receive the password email?
Check your spam or promotions folder. You can also use the “Lost password” option on the My Account page.
What if I forget my password later?
Passwords can be reset at any time using the “Lost password” option on the My Account page.
Refunds, Terms, and Privacy
Do you offer a money-back guarantee?
All e-books, courses, and training include a 14-day money-back guarantee. Full details are outlined on the Refund and Returns Policy page.
Where can I find your terms and conditions?
The terms governing purchases and use of this site are available on the Terms and Conditions page.
How is my personal data handled?
Information about how personal data is collected and used is available on the Privacy Policy page.